The 2023 Bhao Voice of Our Clients shares findings from our in-depth interviews with 1,764 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how macro and industry trends affect business and IT priorities and investment plans.
Top Macro Trends
Technology and digital acceleration
Changing social demographics
Fight against climate change
Top Industries Trend
Cybersecurity
Becoming digital to meet customer/citizen expectations
Sustainability (New)
Top Buisness Priorities
Improve customer/citizen experience
Modernize IT
Cybersecurity
Top IT Priorities
Improve customer/citizen experience
Modernize IT
Digitize business processes
Key Findings
The gap between having a digital strategy and producing results reflects "early days" of holistic transformation:
Digitization
0%
Joined
0+
Expected Results
0%
Satiesfied
0
Agility and resilience
66% cite high impacts of digitization on their business model
20% cite high business model agility to address digitization
18% cite high maturity of organizational strategy to use data and digitization for business model resilience
Strategic alignment
44% rate business and IT operations as highly aligned to support strategy
39% rate business and IT operations as highly integrated to execute strategy
Technology and data initiatives
AI tops innovation investment areas over next 3 years; today, 57% are investigating AI or doing proofs of concept
Cybersecurity is now the highest impact industry trend; the top-ranked cybersecurity area is employee training
Data management & governance and data quality are top improvement initiatives for data strategy over next 3 years
Key challenges
80% have IT recruiting challenges
55% cite culture change as the top barrier to achieving business priorities
40% say legacy systems pose a high challenge to implementing digital strategy
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